Please read these terms and services carefully before continuing to use services provided by Pop it Events. This page will discuss the conditions and terms involved with planning, set up, returns and any changes to be arranged.
YAY!
All booked and ready to start planning?
Pop it Events is so excited to get creative, but let’s look into the details so we are all on the same page.
Pop it Events requires a reasonable amount of time to complete delivery and set-up services. Access to event location must be confirmed and secured by the customer to ensure timely set-up. Pop it Events cannot be held responsible for any delays or incomplete decor if a reasonable amount of time is not given to complete delivery/set-up. Delivery to additional locations (i.e., hotel/home/church, etc.) not mentioned in the original consultation will incur additional delivery and setup fees. In the event of delays in completing the Set-Up or Pick-Up as planned, caused by such parties, but not limited to the caterer, baker, venue, DJ, band, wedding party, a minimal additional fee of $50.00 per -hour per on-site per Pop it Events team member will be charged.
Delivery will be arranged by Pop it Events and the customer. Pop it Team will arrive on site within the agreed window discussed prior to event.
Drop off Services: Pop it Events offers a “drop off” service regarding our bouquets. Pop it Events will arrange a determined time and destination for each drop-off. Considering environmental factors, we will do our best to keep all drop-offs in a safe location and provide an image of delivery once complete. Our team is not responsible for the theft or destruction of products once we have left the premises. This being said, Pop it Events recommends drop off bouquets to be collected immediately.
Set-up is included in the cost of decor, unless stated on customers invoice, including placement of equipment, balloons or other rentals in a predetermined space, or as seen fit by Pop it Events staff.
Prior to Arrival: Pop it Events asks for specific installation details. We ask for you to send an image of the location so we can best determine the materials required – brick wall, indoors, etc. We ask for you to remove any objects which may interfere with or potentially harm the balloons.
Onsite Changes: Pop it Events strives to perfect your balloons and make your event one to remember. We will do all we can to abide by the agreed-upon set-up but, if for an unforeseen circumstance at the venue or due to client preference we are unable to complete the arranged set-up, we will assess the changes and adjust fees based on additional labor or materials needed.
Venue: Rules and regulations of the venue are the responsibility of the client. We ask all customers outsourcing venues, to please provide Pop it Events with guidelines and any policies they instill regarding decor (fire exits, no hanging from the ceiling, etc.) We use Command hooks and adhesives to secure our garlands to flat surfaces. We ask customers to confirm the attachment will withstand damage (no fresh paint, sharp edges, etc.). We are not responsible for any damages once approved by the customer.
Material Guarantee: All materials are guaranteed to be as specified by the manufacturer. If the supplier discontinues a product or changes material, Pop it Events reserves the right to substitute the item with the closest cost and quality of the product to avoid price adjustments. Major changes will be discussed with customers, when possible, prior to the event.
inclement Weather & Outdoor decor: Pop it Events cannot be held responsible should weather conditions change and cause trouble for set-up. This includes, but is not limited to, strong winds, rain, or snow. However, if the weather prevents delivery and it is impossible to proceed, a full refund will be issued.
We guarantee to use the best quality products and techniques. This being said, due to the general nature of balloons, we cannot guarantee that balloons will remain in perfect condition and intact. Outdoor decor is subject to popping, frosting, or wilting due to winds, temperature or moisture. We will do our best to produce as specified, but we may suggest alternatives. It is to be clearly understood, Pop it Events is not responsible for refunds or discounts due to loss, breakage, or failure to produce due to factors beyond our control. Relocation is best if the weather is a major factor.
Pop it Events staff will arrive within the allotted time mentioned on the customer’s invoice for disassembly/rental pick-up. It is the responsibility of the client to inform Pop it Events of any restrictions which may not allow us access, including but not limited to specific close time, the fee per hour policy, etc.
Balloons: Events that host an abundance of balloons have an option for disassembly at an additional charge. Upon pick up of our rentals, we will not remove any balloons unless indicated to do so. These balloons are the property of the customer unless agreed and stated on the invoice, Pop it Events will leave the balloons for the customer to remove.
Disassembly: Disassembly of balloons and garlands is not included in the pick-up of rentals.
The rental/s are the property of Pop it Events. The Lessee (customer) agrees that the equipment leased is for Lessee’s own use and said equipment is not to be loaned, sub-let, mortgaged, or in any other manner disposed of by Lessee. Lessee further agrees to be liable for any loss of said equipment by reason of fire, theft, or any other cause. This is a short-term single-use rental lease, Rental/s are not for sale.
Use of Rentals: Rental/s shall not be removed from the designated location once items are placed by the delivery crew. Lessee will immediately discontinue use of the Rental/s should it at any time, while in Lessee’s possession, become unsafe or in a state of disrepair and shall immediately notify Lessor that the Equipment is unsafe and in disrepair. All Rental/s shall be used for the purpose for which it was designed at the designated address for the stated period for said equipment was manufactured and intended (no sitting on chair arms, climbing into props, or up backdrops). Rental/s must not be altered, modified, or serve as an attachment point for anything that was not discussed with Pop it Events. Rental/s must be returned/ picked up with all attachments, accessories, and parts in the same condition as originally received.
Extended rental: All rentals are available for an overnight or next-day extension for an additional fee.
Hold Harmless Provisions: Lessee agrees to compensate and hold Pop it Events harmless from any and all claim, actions, suits, proceedings, costs, expenses, fees, damages, and liabilities, including, but not limited to, reasonable attorney’s fees and costs, arising by reason of injury, damage, or death to persons or property, in connection with or resulting from the use of the leased equipment. This includes, but is not limited to, the manufacture, selection, delivery, possession, use, operation, or return of the equipment. Lessee hereby releases and holds harmless Pop it Events from injuries or damages incurred as a result of the use of the leased equipment. Pop it Events cannot, under any circumstances, be held liable for injuries as a result of inappropriate use, God, nature, or other conditions beyond its control or knowledge. Lessee also agrees to indemnify and hold harmless Pop it Events from any loss, damage, theft, or destruction of the equipment during the term of the lease and any extensions thereof.
Breach: In the event that Lessee breaches any of the terms of this lease, that Lessee will pay for all consequential damages and further indemnify Pop it Events for all costs incurred by Pop it Events while enforcing the terms of the lease or in defending any claim or lawsuit arising out of the operation of said equipment, including the amount of any judgment, attorney’s fees, and costs.